Responsible Gaming Tools at Cool Cat

You must be 19 or older

The minimum legal age to hold a Cool Cat account and play any real-money game is 19. We verify age and identity during account setup and before withdrawals. Accounts opened by anyone under 19, or by someone playing on behalf of a minor, will be closed and funds handled under our terms. If you know an underage person is attempting to access an account, contact our support team immediately so we can act.

Account limits you can set yourself

From your account settings, you can set boundaries before you play rather than after a session gets away from you. These tools work quietly in the background and take effect as soon as you confirm them.

• Deposit limits: cap how much you can add to your balance daily, weekly or monthly in CAD.
• Loss limits: set a ceiling on net losses over a chosen period so a rough session can't compound into a rough month.
• Wager limits: restrict the total amount staked in a given timeframe, independent of wins or losses.
• Session time limits: automatically log you out after a set number of minutes or hours of play.
• Reality checks: pop-up reminders at intervals you choose, showing session length and net result so you're never guessing how long you've been at it.

Limits can typically be lowered immediately but tightening takes a short cooling-off period to increase again, by design. If you want to change or add a limit, our support team can walk you through it or you can adjust it directly in your account dashboard.

Time-outs and self-exclusion

If you need a clean break rather than a limit, Cool Cat offers short-term time-outs (a few days to a few weeks) and longer self-exclusion periods. During a time-out or self-exclusion, your account is locked, you won't receive marketing emails or promotional pushes, and you won't be able to log in even if you change your mind mid-period. That's the point: the barrier is meant to hold when motivation doesn't.

Self-exclusion requests are actioned by our support team once you confirm them. If you're self-excluding because gambling has become a problem, please pair that request with a call to a support service such as ConnexOntario, since a locked account addresses one site, not the underlying pattern.

Signs worth paying attention to

Problem gambling doesn't always look dramatic. Common early signs include chasing losses with bigger bets, gambling to escape stress rather than for enjoyment, hiding deposit amounts from family, borrowing to fund play, or feeling irritable when trying to cut back. None of these mean something is broken about you, but they're worth noticing early rather than waiting for a crisis point.

• Set a budget in CAD before you start a session and stick to it regardless of how the session goes.
• Treat losses as the cost of entertainment, the same as a movie ticket or a night out, not as money owed back to you.
• Avoid playing when upset, exhausted or after drinking, since judgment about limits weakens under all three.
• Take reality-check prompts seriously instead of dismissing them out of habit.
• Talk to someone, whether that's a friend, family member or a service like ConnexOntario, if gambling starts crowding out other parts of life.

Gambling is not a financial strategy

Every game on Cool Cat, from slots to live dealer tables, has a built-in house edge over time. Short-term wins happen and they're part of what makes the games fun, but no strategy, streak or system changes the long-run math in the player's favour. We don't market Cool Cat as a way to earn income, and we'd encourage you to be skeptical of anyone who frames casino play that way, including your own thinking on a losing night.

Family and third-party controls

If you're concerned about a family member's play rather than your own, you can request account restrictions on their behalf with appropriate documentation, and our support team can point you toward third-party blocking software that restricts access to gambling sites at the device or network level. ConnexOntario also supports family members and loved ones, not only the person gambling directly.

Confirming licence details

Cool Cat operates under an international gaming licence. The specific licence number and issuing authority, along with the registered company name behind Cool Cat, are published in the site footer. Please confirm those details there, since no single national regulator licenses online casino play for this audience and we won't imply otherwise.

Related pages

For more on how your account works day to day, see Cool Cat Banking for deposit and withdrawal methods, About Cool Cat for background on the site, and Cool Cat VIP Club for how loyalty rewards interact with your play. When you're ready to set up your limits from day one, you can register here.