The Rules Behind Every Cool Cat Account

Who Can Open a Cool Cat Account

You must be 19 or older to register with Cool Cat, matching the minimum gambling age in most Canadian provinces. We serve players across Canada outside Ontario. If you are located in Ontario, or in any jurisdiction where online casino play is restricted, you are not eligible to hold an account with us, and we reserve the right to close or freeze accounts opened from restricted regions.

One account per person, one account per household internet connection unless we approve otherwise in writing. Accounts must be registered using your legal name, current address and a valid email you control. Using a false identity, someone else's payment method, or a second account to claim bonuses more than once is treated as a breach of these terms and can lead to account closure and forfeiture of funds.

Account Verification (KYC)

Standard practice across regulated and internationally licensed casinos is to verify your identity before your first withdrawal, and Cool Cat follows the same approach. Verification usually asks for a government-issued photo ID, proof of address dated within the last three months, such as a utility bill or bank statement, and confirmation of the payment method used to deposit, for example a photo of the front of a card with the middle digits masked, or a screenshot of your Interac-linked bank account.

We may request verification at any point, not only at withdrawal, particularly if account activity looks unusual or if a large win triggers an automatic review. Delays in supplying documents will delay your payout, so it is worth uploading clear, unedited files the first time you are asked.

• Government photo ID: driver's licence, passport or provincial ID card
• Proof of address: utility bill, bank statement or government letter, dated within 90 days
• Payment verification: matching the card, e-transfer email or crypto wallet used on your account
• Selfie verification may be requested for additional security on some accounts

Bonus Terms Apply Separately

Cool Cat runs a welcome package for new players plus ongoing free spins and deposit promotions on selected slots. The exact match percentage, spin count, wagering requirement and eligible games for any given offer are confirmed at signup and detailed in full on the Bonus and Promotions pages, and those specific terms govern how that bonus behaves. T&Cs apply to every offer.

In general, bonus funds carry a wagering requirement that must be cleared before associated winnings become withdrawable, wagering usually counts differently across game categories (slots typically contribute fully, table games and live dealer titles often contribute less or not at all), and bonuses have an expiry window after which unused bonus funds and related winnings may be removed. Maximum bet limits often apply while a bonus is active. Breaching a bonus's specific conditions, such as using a strategy explicitly banned in that promotion, can void winnings from that offer.

Withdrawal Rules

Withdrawals are paid to the same method used to deposit wherever technically possible, which is standard anti-fraud practice. Interac e-Transfer withdrawals typically settle within one to three business days once approved; card and crypto withdrawals follow similar processing windows on our side, though crypto network confirmation times and card issuer processing add their own delays outside our control.

Withdrawal requests are reviewed against your verification status, any active bonus wagering, and standard anti-money-laundering checks. We may set a maximum withdrawal amount per transaction, per day or per week, with any balance above that limit paid out over subsequent processing periods. Unverified accounts, accounts flagged for irregular betting patterns, or accounts in breach of these terms may have withdrawals delayed or declined pending review.

• Withdrawals are paid to the original deposit method where possible
• Minimum and maximum withdrawal limits apply and are confirmed in your account cashier
• Pending wagering requirements must clear before a withdrawal is processed
• Verification documents may be requested before your first payout is released
• Processing times vary by method: e-transfer, card and crypto each follow their own settlement schedule

Fair Play, Errors and Account Closure

Games run on certified random number generation and outcomes cannot be predicted or influenced by either party. If a technical error results in an incorrect balance, incorrect payout or a game malfunction, we reserve the right to correct the account balance to what it should have been, void the affected round, or reverse an erroneous transaction. You can close your account at any time by contacting support; we may also suspend or close accounts that breach these terms, show signs of collusion or bonus abuse, or where we are required to act under our anti-money-laundering obligations.

Licensing and Legal Entity

Cool Cat operates under an international gaming licence. We do not restate the specific licence number, issuing authority or the exact registered company name behind Cool Cat on this page because those details are formally published in the site footer, and the footer version is the one to rely on. Please confirm them there before you play, and note that no single Canadian regulator licenses this brand for the general Canadian market outside Ontario; Canadian consumer protection and gambling law vary by province.

Related Pages

For the full picture of how your account works, read alongside this page: Bonus for current welcome offer terms, Payments for deposit and withdrawal methods in CAD, and Responsible Gaming for tools to manage your play. Ready to open an account? Head to Register once you have read the terms that apply to you.